Política de reembolso

Last updated: September 22, 2026

We want you to love how Rise Fit fits. If something isn't right, you have 30 days from the delivery date to return it — and return shipping is on us.

Return window

You may request a return within 30 days of the delivery date. After 30 days we can no longer accept the return.

Condition

Items must be unworn, unwashed, free of marks, odours and pet hair, and returned with all original tags and hygiene liners attached. We inspect every return. Items that arrive outside this condition may be refused or refunded in part.

Items we cannot accept

• Products marked FINAL SALE at the time of purchase
• Gift cards
• Underwear and bodysuits once the hygiene liner has been removed, for health and safety reasons

How to start a return

Email support@byrisefit.com with your order number and the item you want to send back. We reply within one business day with a prepaid return label and simple instructions. Please do not send anything back before you receive the label — we cannot process unannounced returns.

Refunds

Once your return reaches our warehouse we inspect it within 3 business days and issue the refund to your original payment method. Your bank or card issuer usually takes a further 5–10 business days to post the credit. We refund the price of the item and any tax paid on it. Original shipping charges are refunded only when the return is the result of our error.

Exchanges

The fastest way to swap a size or colour is to return the original item for a refund and place a new order, so you are not waiting on stock. If you would rather have a direct exchange, tell us in your email and we will arrange it.

Damaged, defective or wrong items

If your order arrives damaged, defective or not what you ordered, email support@byrisefit.com within 7 days of delivery with your order number and photos. We will replace it or refund it in full, including all shipping, and you will never pay to send it back.

International returns

Prepaid return labels are available for [LIST COUNTRIES]. For other countries, email us and we will agree on the best method and cover the reasonable cost. Duties and import taxes already paid are refunded by your local customs authority, not by us — we can supply the paperwork you need.

Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and you still don't see it, contact your bank first, then email support@byrisefit.com and we will chase it with you.

Questions: support@byrisefit.com